No piggy bank activity

JS771 — Fri, 02 May 2025 08:33:32 GMT

Had a few glitches with my new mobile, SIM card sent wrong. On my billing nothing now showing in piggy bank and the opening screen says sign up for mobile. Feels like there's a disconnect. Definitely paying though !

Re: No piggy bank activity

caesarome — Fri, 02 May 2025 09:07:39 GMT

@JS771

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

-------------------------------------------------------------------------------------------------------------------------

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: No piggy bank activity

Lisa-P1987 — Fri, 02 May 2025 10:35:11 GMT

Thanks for escalating this. We’ve sent JS771 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

topic No piggy bank activity in Sky Mobile

No piggy bank activity

Re: No piggy bank activity

Re: No piggy bank activity