topic Re: been getting a technical error when trying to swap mobile. in Sky Mobile

been getting a technical error when trying to swap mobile.

AngD — Tue, 15 Apr 2025 13:08:48 GMT

for over a week I am getting the technical error 'it's not you, it's us' when getting to valuation or checkout for mobile upgrade/swap

Re: been getting a technical error when trying to swap mobile.

PandJ2020 — Tue, 15 Apr 2025 13:34:57 GMT

You'll have to call Sky to initiate the swap.

Re: been getting a technical error when trying to swap mobile.

ajd23 — Wed, 30 Apr 2025 15:16:13 GMT

I have been experience the same issue. At this rate i am half tempted to go to EE. Been with sky since Sky mobile started. Nothing is getting better when it comes to the webpages.

Re: been getting a technical error when trying to swap mobile.

ajd23 — Wed, 30 Apr 2025 15:17:21 GMT

I have never had to call before, I also do not want to be stuck in on the phone for ages. Why have sky changed the process?

Re: been getting a technical error when trying to swap mobile.

PandJ2020 — Wed, 30 Apr 2025 15:38:04 GMT

@ajd23 wrote:
Why have sky changed the process?

They haven't. But if you can't get it working on your account you have little choice other than to call.