topic Re: Missing piggybank data in Sky Mobile

Mobile data

Deb7 — Tue, 29 Apr 2025 15:42:04 GMT

I can't add any data to my plan

Re: Mobile data

63johnw — Tue, 29 Apr 2025 15:43:03 GMT

Hi @Deb7 what are you trying to do ?

Re: Mobile data

Deb7 — Tue, 29 Apr 2025 19:14:57 GMT

Sorry I've never used this platform before! I'm trying to see if I can transfer data from this piggybank. I've not used my phone anymore than usually and yet I'm out of data! I can't see why eithwr

Re: Mobile data

caesarome — Tue, 29 Apr 2025 19:17:52 GMT

@Deb7

This link explains how to use your piggybank and to transfer data from it:

https://www.sky.com/help/articles/sky-mobile-sky-piggybank-top-up-data

Re: Mobile data

Deb7 — Tue, 29 Apr 2025 20:01:04 GMT

Thank you but, I can't seem to get to that page, it won't let me manage just shows me new phones no where I can add data or roll my piggybank

Re: Missing piggybank data

Deb7 — Tue, 29 Apr 2025 20:02:53 GMT

is this the reason I can't see my piggybank?

Re: Missing piggybank data

PandJ2020 — Tue, 29 Apr 2025 20:21:55 GMT

@Deb7 wrote:
is this the reason I can't see my piggybank?

No, different issue (not affecting all customers).

Re: Mobile data

caesarome — Tue, 29 Apr 2025 20:32:53 GMT

Does this link work for you:

https://www.sky.com/myaccount/mobile/piggybank