Contact issue

Grecia — Tue, 29 Apr 2025 18:27:23 GMT

Hi , I've tried to buy a contract , I've signed everything a lady called Rachel helped me to do that , few hours ago today and after a few minutes I've received an email saying again that my order has been cancelled

so u would like to know any information

thanks

Re: Contact issue

Daniel0210 — Tue, 29 Apr 2025 18:29:00 GMT

@Grecia
It’s possible you may have failed the required credit check(s). Emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

topic Re: Contact issue in Sky Mobile

Contact issue

Re: Contact issue