topic Re: Cancel order in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Cancel-order/m-p/4971117#M248228 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4381292">@irfan-1</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Tue, 29 Apr 2025 06:22:52 GMT Daniel0210 2025-04-29T06:22:52Z Cancel order https://helpforum.sky.com/t5/Sky-Mobile/Cancel-order/m-p/4971114#M248227 <P>I want to return my new phone</P> Tue, 29 Apr 2025 06:20:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Cancel-order/m-p/4971114#M248227 irfan-1 2025-04-29T06:20:22Z Re: Cancel order https://helpforum.sky.com/t5/Sky-Mobile/Cancel-order/m-p/4971117#M248228 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4381292">@irfan-1</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Tue, 29 Apr 2025 06:22:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Cancel-order/m-p/4971117#M248228 Daniel0210 2025-04-29T06:22:52Z