topic Re: Phone off-line in Sky Mobile

Phone off-line

Lissy1111 — Mon, 28 Apr 2025 17:52:44 GMT

Hi I have sent my old phone back and have got message to delete I cloud phone is showing as off line. I cloud will not delete till back online but the phone is now back with sky and the erase is pending awaiting.

Re: Phone off-line

caesarome — Mon, 28 Apr 2025 18:16:23 GMT

@Lissy1111 wrote:

I cloud will not delete till back online

Not sure what you mean by this so can you not do this via here:

https://www.icloud.com/#settings

Re: Phone off-line

Lissy1111 — Mon, 28 Apr 2025 18:27:32 GMT

Yes I have done this and the message says pending awaiting phone connection to WiFi.

Re: Phone off-line

caesarome — Mon, 28 Apr 2025 18:41:27 GMT

Then the only way you are going to be able to do this is to speak to Sky about getting the device returned so you can do this.