topic Replacement sim installed- still no network connection in Sky Mobile

Replacement sim installed- still no network connection

Gemma361 — Mon, 28 Apr 2025 11:04:31 GMT

I transferred from o2 to sky mobile last week. I have checked with o2 and my phone is definitely not blocked. I put the new sim in and activated it but there is no network connection/ bars at top of phone so can't receive or make phone calls. A new SIM finally arrived today yet I still have no network connection. I have been to sky mobile to activate new sim/activate replacing sim but it just takes me through to an unhelpful virtual assistant. Can anybody help me get a network connection please? ☺️

Re: Replacement sim installed- still no network connection

Addie15 — Tue, 29 Apr 2025 07:07:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Replacement sim installed- still no network connection

saric1810 — Tue, 29 Apr 2025 07:21:33 GMT

i had similar problems with transfer from O2 with Esim

after a few attempts we found out that the original connections was still in place with O2 as well as sky connections

once we went into system settings and deleted the O2 esim all worked

Re: Replacement sim installed- still no network connection

CarolA — Tue, 24 Jun 2025 09:47:14 GMT

I am having same problem. Moved from EE to Sky last week with new phone and new SIM but keeping my phone number. Been through all the steps ie: Activation code/PAC number but Sky app says SIM still in progress. I have no network service so cannot make or receive phone calls.