topic Charged twice in Sky Mobile

Charged twice

Duff3 — Sun, 27 Apr 2025 18:48:46 GMT

Hi, I logged on to sky today, and there was a message saying the bill was overdue so I have made that payment manually, then the bill has also came out this evening using the original payment method, it is showing as credit on my account but I would like this to be refunded please

Re: Charged twice

peter-marlow+1966 — Sun, 27 Apr 2025 19:01:58 GMT

We are all just fellow customers on here like yourself, you will have to ring sky about this

Re: Charged twice

Duff3 — Sun, 27 Apr 2025 19:04:00 GMT

Thank you for your response 🙂

Re: Charged twice

Daniel0210 — Sun, 27 Apr 2025 19:05:30 GMT

@Duff3 wrote:

then the bill has also came out this evening using the original payment method,

@Duff3

When's your normal payment date?

Payments aren't processed at a weekend as banks are closed so it's very unusual if your payment has gone out this evening.

No need to call Sky yet. We may be able to help.