topic Re: No internet in Sky Mobile

No internet

Ivan18 — Sat, 26 Apr 2025 14:06:06 GMT

Hi so I was tinkering with the mobile hotspot that was never set up for some reason and have not been successful I reset my network settings and now the phone says no internet whenever im on the browser and YouTube

Can anyone help ?

Re: No internet

Ivan18 — Sat, 26 Apr 2025 14:17:29 GMT

However I can still make phone calls

Re: No internet

PandJ2020 — Sat, 26 Apr 2025 14:21:42 GMT

Have you applied APN settings?

Re: No internet

Ivan18 — Sat, 26 Apr 2025 14:24:28 GMT

On the phone? I did a manual apn for the wifi hotspot based off previous discussions but for the actual Internet idk what to do

Re: No internet

PandJ2020 — Sat, 26 Apr 2025 14:25:35 GMT

Yes, on the device:

Internet APN Settings:
Name: Sky Mobile Internet
APN: mobile.sky
Username: None
Password: None
MCC: 234
MNC: 57
APN Type: Default

MMS APN Settings:
Name: Sky Mobile MMS
APN: mms.mobile.sky
Username: None
Password: None
Proxy/MMS Proxy: 185.110.178.97
MMSC/MMSC URL: https://185.110.178.96:38090/was
Port/MMS Port: 9028
MCC: 234
MNC: 57
Authentication: None
MMS APN Type: mms
APN Protocol: IPv4

Re: No internet

Ivan18 — Sat, 26 Apr 2025 14:38:19 GMT

Can this be a separate APN or should I edit the default?

Re: No internet

Ivan18 — Sat, 26 Apr 2025 14:41:51 GMT

this is for the mobile internet right ?

Re: No internet

PandJ2020 — Sat, 26 Apr 2025 15:06:09 GMT

@Ivan18 wrote:
this is for the mobile internet right ?

Yes, cellular

Re: No internet

Ivan18 — Sat, 26 Apr 2025 15:12:02 GMT

It's not working every time I try to save the settings nothing pops up it just goes back to the default APNs as if I did not save it

Re: No internet

Ivan18 — Sat, 26 Apr 2025 17:07:35 GMT

Ok idk if it actually worked but when I pressed save, my YouTube started working again and chrome

is it the case that the saved APN settings will not pop up on the list ? As of now I have no selected APN networks highlighted, so again idk if the method you gave actually worked but it's working

Re: No internet

PandJ2020 — Sat, 26 Apr 2025 17:09:03 GMT

You didn't say work your device was, but on an iPhone the mobile data settings shows the APN values being used.

Re: No internet

Ivan18 — Sat, 26 Apr 2025 18:13:28 GMT

Never mind it still isn't working properly it only lasted 30 min

Re: No internet

Ivan18 — Sat, 26 Apr 2025 18:14:27 GMT

I have a sky device B63 android

Re: No internet

caesarome — Sat, 26 Apr 2025 18:18:27 GMT

@Ivan18

Do you live in America ?

Re: No internet

PandJ2020 — Sat, 26 Apr 2025 18:27:16 GMT

@caesarome wrote:
@Ivan18
Do you live in America ?

Yes, that's a US device...

OP, this is Sky UK forum.

Re: No internet

Spaghetti-25 — Fri, 07 Nov 2025 20:29:02 GMT

Just mov d my number to sky. Had the email to say all up and running on my existing number but I have no mobile data. Cannot receive texts. I have e sim set up on my number . Settings still show 02 details. Does anyone know the network details to manually put in on an iPhone.

Re: No internet

caesarome — Fri, 07 Nov 2025 21:39:13 GMT

@Spaghetti-25

Just checking that you have the Sky sim in your phone, if so give this a try:

Try refreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

Re: No internet

Spaghetti-25 — Sat, 08 Nov 2025 07:54:54 GMT

Thanks for the advise. But it seems the issue was I had to re install the e sim with confirmation code again. Not sure why it didn't do it the 1st time