topic Signing up to sky mobile Ireland in Sky Mobile

Signing up to sky mobile Ireland

StephenKeogh — Fri, 25 Apr 2025 14:46:40 GMT

I've tried to sign up to Sky mobile Ireland several times on website as well as agent on phone.

I get the confirmation emails saying we recieved order then shortly after i get a your order has been cancelled email.

Ive called sky support several times and have been no help. I've provided all the neccessary details - current provider account number etc.(Vodafone Ireladn) I can confirm i'm out of contract with them.

I got through to some team in India in which they mentioned there is a back end problem (she wouldnt state what the issue is) and I would recieve an update in while. I've no confidence in this.

Overall this isnt going smoothly which is worrying as Ive been long time broadband and TV customer.

Re: Signing up to sky mobile Ireland

caesarome — Fri, 25 Apr 2025 15:03:40 GMT

@StephenKeogh

Are you trying to order a device and sim or just a sim as usually if you receive a cancelled dms then it is because you have failed the credit check against a device.

Re: Signing up to sky mobile Ireland

Ferris1 — Sun, 27 Apr 2025 14:14:02 GMT

Services to be reinstated

Re: Signing up to sky mobile Ireland

Daniel0210 — Sun, 27 Apr 2025 14:17:42 GMT

@Ferris1 wrote:

Services to be reinstated

@Ferris1

Please explain what you mean as your issue doesn't appear connected to the issue the original poster had. Are your services restricted due to a missed payment?