topic Re: Return new phone in Sky Mobile

Return new phone

momo55 — Sun, 13 Apr 2025 08:16:18 GMT

Just received new phone but don't like it
I know I can return, but can I return for different model

Re: Return new phone

63johnw — Sun, 13 Apr 2025 08:17:58 GMT

Hi @momo55 yes provided you are within the 31 day cooling off period. You need to call sky on 150 to do this. Can't be done here or online.

Re: Return new phone

momo55 — Sun, 13 Apr 2025 08:24:48 GMT

Brilliant many thanks

Re: Return new phone

caesarome — Sun, 13 Apr 2025 08:31:27 GMT

To be clear @momo55 while you can return it under the 31 day cooling off period rules you can't exchange it for another one as you will need to place an order for a new one which will mean you will be credit checked again of which you will need to pass.

Re: Return new phone

Wayne1967776654 — Thu, 24 Apr 2025 09:50:14 GMT

I want to return my new phone for a refund please

Re: Return new phone

PandJ2020 — Thu, 24 Apr 2025 10:08:44 GMT

@Wayne1967776654 wrote:
I want to return my new phone for a refund please

If you are within your cooling off period then call Sky to arrange the return.

Re: Return new phone

Daniel0210 — Thu, 24 Apr 2025 11:58:52 GMT

@Wayne1967776654
If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Re: Return new phone

Kalpesh3 — Mon, 27 Oct 2025 12:50:04 GMT

I don't like the blue colour but I purchased from Apple Store white color 256 go. And I take too long time delivery so that's why.

Re: Return new phone

PandJ2020 — Mon, 27 Oct 2025 12:53:52 GMT

@Kalpesh3 wrote:
I don't like the blue colour but I purchased from Apple Store white color 256 go. And I take too long time delivery so that's why.

Right, ok. You're just telling other customers here...

Re: Return new phone

Kalpesh3 — Mon, 27 Oct 2025 12:58:10 GMT

delivery takes the too long times and I don't like blue colour and I purchased I phone from Apple Store white colour 256 GB.

Re: Return new phone

Daniel0210 — Mon, 27 Oct 2025 12:59:57 GMT

@Kalpesh3

You've already said that. Have you a Sky mobile related question?

Re: Return new phone

PandJ2020 — Mon, 27 Oct 2025 13:00:19 GMT

@Kalpesh3 wrote:
delivery takes the too long times and I don't like blue colour and I purchased I phone from Apple Store white colour 256 GB.

Ok. Thanks for updating us.

Re: Return new phone

caesarome — Mon, 27 Oct 2025 13:06:53 GMT

@Kalpesh3

You need to follow advice already given here and that is to contact Sky about this.