https://helpforum.sky.com/t5/Sky-Mobile/Swap-not-processed/m-p/4966032#M247746 <P>I have sent my old phone back with the prepaid box and Royal Mail said it has been delivered but nothing showing up on my sky account. Should I be concerned or is it normal for sky to take awhile.&nbsp;</P> Tue, 22 Apr 2025 17:53:54 GMT Benjamin27 2025-04-22T17:53:54Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-not-processed/m-p/4966032#M247746 <P>I have sent my old phone back with the prepaid box and Royal Mail said it has been delivered but nothing showing up on my sky account. Should I be concerned or is it normal for sky to take awhile.&nbsp;</P> Tue, 22 Apr 2025 17:53:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-not-processed/m-p/4966032#M247746 Benjamin27 2025-04-22T17:53:54Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-not-processed/m-p/4966035#M247747 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4377489">@Benjamin27</a>&nbsp;</P> <P>The norm is about 3 weeks for the device to be delivered, processed, checked for damage and valuation confirmed.&nbsp;</P> Tue, 22 Apr 2025 17:56:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-not-processed/m-p/4966035#M247747 Daniel0210 2025-04-22T17:56:05Z