topic Re: Spend caps in Sky Mobile

Spend caps

JFU — Tue, 22 Apr 2025 11:12:10 GMT

Your website states I can put a spend cap on to use whilst abroad. It also states it won't be activated unless I make a call or use Mms. But you always tell you have activated by texting me . Than seems a breach of contact

Re: Spend caps

63johnw — Tue, 22 Apr 2025 11:14:18 GMT

Hi @JFU receiving text messages doesn't trigger any charges.

Re: Spend caps

Daniel0210 — Tue, 22 Apr 2025 11:16:56 GMT

@JFU
I've moved your post to the Mobile board which is more appropriate.

If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

Theres no breach of contract for the reason outlined by @63johnw

Re: Spend caps

JFU — Tue, 22 Apr 2025 11:22:50 GMT

The Robot lead me to this site. Can't speak to A person

Re: Spend caps

Daniel0210 — Tue, 22 Apr 2025 11:24:11 GMT

@JFU
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Spend caps

PandJ2020 — Tue, 22 Apr 2025 11:28:12 GMT

@JFU wrote:
It also states it won't be activated unless I make a call or use Mms. But you always tell you have activated by texting me .

The tariff states, "It will be automatically activated and added to your account when you make a call, send a text or use more than 10MB of data a day".

10MB of data is virtually nothing and could be triggered by modern smartphone data chatter even if you do 'nothing'.

Re: Spend caps

JFU — Tue, 22 Apr 2025 13:03:53 GMT

You answered my question. If I make a call or text 10mb data . I don't use data. But every time I put money on the pending cap .I get an immediate text from sky that have activated it for 24 hours. I haven't made a call or text. So it's a ripoff

Re: Spend caps

PandJ2020 — Tue, 22 Apr 2025 13:08:34 GMT

@JFU wrote:
So it's a ripoff

I'm not sure how you've come to that conclusion? Either you, or your device, are triggering the passport or not?