topic Re: Invoices after account closed in Sky Mobile

Invoices after account closed

VB111 — Mon, 21 Apr 2025 18:35:08 GMT

Im getting invoices again for £29.50 p.month for an account I closed several months ago. I am trying to log in to confirm I dont owe anything but the APP is saying you are not recognised ...that's because I am no longer with SKY

Help I am going mad with this time consuming system and now on month 3!!!

Re: Invoices after account closed

caesarome — Mon, 21 Apr 2025 18:38:33 GMT

@VB111

You say you closed your account several months ago so where you just a sim only customer or did you also have a device that you had finished paying off ?

Re: Invoices after account closed

VB111 — Tue, 22 Apr 2025 02:45:35 GMT

I also had a device I had finished paying off

(a iPhone)

Re: Invoices after account closed

caesarome — Tue, 22 Apr 2025 08:32:38 GMT

@VB111

You are going to have to call Sky about this.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.