https://helpforum.sky.com/t5/Sky-Mobile/Mobile-Accessory/m-p/4965080#M247622 <P class=""><SPAN class="">I’m about a year into my mobile accessory contract, with around two years remaining. One of the accessories has now stopped working. I’ve already completed all the troubleshooting steps and used the ‘Fix My Product’ option via Sky, but the issue remains.</SPAN></P><P class=""><SPAN class="">&nbsp;</SPAN></P><P class=""><SPAN class="">Although I’m no longer covered under the initial warranty, the product hasn’t been damaged — it has simply stopped working through no fault of my own. The right earbud isn’t recognised by my phone, and it won’t charge at all.</SPAN></P><P class=""><SPAN class="">&nbsp;</SPAN></P><P class=""><SPAN class="">Can this be returned as a faulty item and replaced?</SPAN></P> Mon, 21 Apr 2025 11:38:40 GMT Molly971 2025-04-21T11:38:40Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-Accessory/m-p/4965080#M247622 <P class=""><SPAN class="">I’m about a year into my mobile accessory contract, with around two years remaining. One of the accessories has now stopped working. I’ve already completed all the troubleshooting steps and used the ‘Fix My Product’ option via Sky, but the issue remains.</SPAN></P><P class=""><SPAN class="">&nbsp;</SPAN></P><P class=""><SPAN class="">Although I’m no longer covered under the initial warranty, the product hasn’t been damaged — it has simply stopped working through no fault of my own. The right earbud isn’t recognised by my phone, and it won’t charge at all.</SPAN></P><P class=""><SPAN class="">&nbsp;</SPAN></P><P class=""><SPAN class="">Can this be returned as a faulty item and replaced?</SPAN></P> Mon, 21 Apr 2025 11:38:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-Accessory/m-p/4965080#M247622 Molly971 2025-04-21T11:38:40Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-Accessory/m-p/4965090#M247627 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4376625">@Molly971</a>&nbsp; you will need to call sky for help with this but if it's out of warranty then there will probably be a charge to repair it.&nbsp;</P> Mon, 21 Apr 2025 11:45:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-Accessory/m-p/4965090#M247627 63johnw 2025-04-21T11:45:58Z