topic Phone Swap in Sky Mobile

Phone Swap

Asmithx0 — Sat, 19 Apr 2025 17:33:03 GMT

I'm looking to upgrade/swap my phone and trade my old phone in. I understand the difference can't be paid monthly which is fine but what I'm struggling to understand is, it says it'll be added onto next months bill. Now will this be added on to my upcoming bill (direct debit goes out 3rd May) or would it be added onto my next bill (3rd June)

I know it seems like the simplest of questions but my brain is boxed😂

thank you in advance

Re: Phone Swap

caesarome — Sat, 19 Apr 2025 18:16:54 GMT

@Asmithx0

As our bills are created 14 days in advance of the billing date then any amount you owe against the device you are returning as part of the swap should be added to the 3rd June bill as it is to late to add it to your May one.

Re: Phone Swap

Asmithx0 — Sat, 19 Apr 2025 18:20:20 GMT

Thank you so much. I did think this but thought I'd double check, as I still have to receive the phone and send old phone back 🙂