topic Re: App and website upgrades in Sky Mobile

App and website upgrades

KCope — Wed, 22 Jan 2025 22:22:40 GMT

For some reason I can't upgrade on the app or on the main website.
I just get a technical error message. I tried phoning but only had an hour and obviously didn't get through. I've tried deleting and re downloading app. Any ideas? Picture of message I keep getting.

Re: App and website upgrades

caesarome — Wed, 22 Jan 2025 22:27:28 GMT

@KCope

You will have to call about this of the website and app is doing the same tomorrow as there is no other way around it i'm afraid.

Re: App and website upgrades

CatMog — Thu, 30 Jan 2025 12:47:46 GMT

I've been having the same issue since December, have tried upgrading on the app and website and tried calling but it stays on hold for too long and I don't have time !

Re: App and website upgrades

Gavbrown — Tue, 15 Apr 2025 07:20:10 GMT

Same. Does it every time. They want you to go to a call centre to give you confusing info and make you sign up to something that isn't clear