topic Re: Mobile account in Sky Mobile

Mobile account

LEE-SHAND — Mon, 14 Apr 2025 17:54:08 GMT

Cannot access my mobile account on my sky app for my piggyback and mobile phone accounts that can be upgraded all I get on my sky app is my sky TV and broadband nothing on my mobile account no bill not anything

Re: Mobile account

SKY1992bf — Mon, 14 Apr 2025 18:03:28 GMT

@LEE-SHAND you need to link your mobile account to your tv account

see the link below

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Mobile account

Brookes0712 — Mon, 14 Apr 2025 22:16:26 GMT

This doesn't work it's happened to us, my sons type 1 and uses it as a medical device, we're away from home and he's ran out of data! In a real mess as sky closed and I can't add anymore on so. It getting any blood glucose reading!'

followed instructions to link account, even though was there last night!

need help, how can I roll data when it's not showing in my account

Re: Mobile account

63johnw — Tue, 15 Apr 2025 05:14:23 GMT

Hi @Brookes0712 if it's not letting you do it via your account or via the app then you need to call sky on 150 for help.