topic Re: Data Not Showing in Sky Mobile

Data Not Showing

ScottishClaymore — Sat, 12 Apr 2025 13:00:55 GMT

Hi. For last month not been able to see how much data is on my 50GB plan , error message I get is Data usage unavailable so I need to know how much I have how my plan refreshes in 26 days but I only have 154GB left in my PiggyBank

Re: Data Not Showing

caesarome — Sat, 12 Apr 2025 15:05:24 GMT

@ScottishClaymore

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Data Not Showing

Brill+Gill — Sat, 12 Apr 2025 15:33:25 GMT

Thanks for escalating this. We’ve sent an invite to chat.