topic Re: All my data has vanished in Sky Mobile

All my data has vanished

--Tony-- — Wed, 02 Apr 2025 12:45:10 GMT

This is turning into a nightmare......

Has anyone else had all their data just vanish without reason?

My contract renews on the 1st of every month.

On 1st March I rolled over 11GB of data, I had my data turned off for the whole month and yesterday 1st April (NO JOKE) it's all gone.
I normally roll all my unused data on 1st of every month.

I keep my data off as I have a data sim in sim slot 2 of my phone so I dont ever use any Sky data.

Well the lost data is so called being fixed and should be storted out in 24hrs by the second line team, they agree I have not used any data and my 11GB has vanished, which they can't explain but say it must be a system glitch.

Here is the thing, they gave me 2GB free of charge until the problem is fixed, he said it's normally £12 but I will not be charged.

But... I just got an email saying I will be charged £12 (2x£6)

I checked my May future bill and it's right there £12 extra being charged.

But.... every time I call and get pushed from department to department, instead of solving the issue all I get is the hard sale for an upgrade, I have been offered a new sim (and number) with 24month contract at £5 for 10GB a month.
Now its a Samsug Galaxy tablet..... just £5 with my own number.
I've lost track of the offers now there have been so many.

OMG.... it's so confusing, they don't make it clear and all of a sudden when you query it, its not £5 at all but £5 extra

Now I'm being told that even though my bill says I have been charged for those 2GB of data it will be free and I need to trust them.
And... my 11GB of lost data will be sorted out by the second line within 24hrs.

Honestly, it's all been a nightmare, constant hard sales instead of trying to fix the problem.

And hard sales that are so confusing you can't even understand what you are being offered, no wonder the elderly get caught out with these things.

Re: All my data has vanished

caesarome — Wed, 02 Apr 2025 12:47:13 GMT

@--Tony--

You might want to fill in this online form to register a complaint:

https://www.sky.com/help/complaints

Re: All my data has vanished

--Tony-- — Wed, 02 Apr 2025 13:04:39 GMT

@caesarome Thank you for that, I may do that, I just feel wiped out right now.
Maybe it's because I have a legacy product (100MB sim @ £5) they see me as ripe for sales but my god, I feel like I have done 12 rounds.

Plus I'm away on holiday tomorrow which is why this data loss is so badly timed. I'm glad I spotted it before my flights.

Re: All my data has vanished

Andy+Sewell — Thu, 10 Apr 2025 18:28:21 GMT

I've had exactly the same happen to me and the wife. I had 4.9gb yesterday and nothing today. I'm rarely off Wi-Fi and used 2gb per month MAX on GiffGaff. This sounds like there's an issue.

Re: All my data has vanished

--Tony-- — Fri, 11 Apr 2025 03:11:17 GMT

In my case they sorted it out in a few days and gave me 2GB to tide me over.

All's well that ends well my 11GB is now 13GB. A lot of time on the phone but it's all sorted, so all in all it's good.

In my case my data can never expire as I roll it every month, it never stays in my piggy bank.

Re: All my data has vanished

Andy+Sewell — Fri, 11 Apr 2025 03:58:03 GMT

Glad it's sorted.

I've contacted them re my issue.

i roll data every month to. It just disappears. My wife is never off Wi-Fi and apparently used 14gb in 3 weeks. I used just under 5gb in 24 hours. Never in my life have I used that much.