topic Can’t access mobile account in Sky Mobile

Can’t access mobile account

Rishi — Thu, 10 Apr 2025 18:43:12 GMT

Hi,

I recently purchased full fibre broadband but something happened to my mobile account I can't access it. Even though both my email accounts are lined.
Today I wanted to use my piggy bank account to transfer some data to my son's phone but I lost access to my mobile account and hence access to piggy banks. Could you please sort this problem out and connect my mobile account.

Re: Can’t access mobile account

63johnw — Thu, 10 Apr 2025 18:50:52 GMT

Hi @Rishi you aren't talking to sky CS here so your request can't be actioned here by anyone. Try calling sky on 150 for help.

Re: Can’t access mobile account

caesarome — Thu, 10 Apr 2025 18:55:55 GMT

@Rishi

Are you logged in with your main Sky ID as it is to this that your broadband and mobile account should be linked to.