topic Re: Misleading low data messages in Sky Mobile

Misleading low data messages

Julian+Gold — Wed, 09 Apr 2025 14:37:44 GMT

My daughter keeps getting notified that she's low on data, but when I look she has a lot left - eg she just received a text message saying "you're almost out" but had over 4GB left when I checked the app.

Which one is correct?

Re: Misleading low data messages

63johnw — Wed, 09 Apr 2025 14:55:05 GMT

Hi @Julian+Gold I would go with app. Bear in mind if she is abroad there will be a delay in the app showing used data.

Re: Misleading low data messages

Julian+Gold — Wed, 09 Apr 2025 14:57:07 GMT

She isn't abroad, though she was for a year (returned July last year). She lives in London.

Re: Misleading low data messages

caesarome — Wed, 09 Apr 2025 15:02:06 GMT

I'm sure she has but is her device set to home ?

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

Re: Misleading low data messages

Julian+Gold — Wed, 09 Apr 2025 15:07:44 GMT

I tried this and got the rsame result as her:

(Primary) Roaming
Automatic
> Sky Settings
Partner settings

Can't see "Home" 😞

Re: Misleading low data messages

caesarome — Wed, 09 Apr 2025 15:11:44 GMT

As long as it is on automatic it should be fine. No idea why these messages about the data are coming through so do they still come through after the data resets which is on the billing date ?

Re: Misleading low data messages

Julian+Gold — Wed, 09 Apr 2025 15:13:56 GMT

There doesn't seem to be a pattern to it! She does use a fair bit of data and occasionally she has been low, but often there seems no correlation with the amount the app reports.