topic Re: Primary SIM not active in iPhone 16 Pro in Sky Mobile

Primary SIM not active in iPhone 16 Pro

RosemaryL — Tue, 08 Apr 2025 21:21:10 GMT

I have always had a physical SIM in my iphone, this weekend I purchased an esim as a second number and it was instakked correctly. Today, I changed my phone and had to reactivate the ESIM, that was working. I have justhad messages to my iphone that my primary SIM has been deactivated, although Ican still see it on myaccount. I have had the number for nearly 20 years, all my contacts are on it - what can I do, please

Re: Primary SIM not active in iPhone 16 Pro

Tom-W19 — Wed, 09 Apr 2025 10:14:14 GMT

Hi @RosemaryL

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147