topic Re: Suspended Sky Mobile Service in Sky Mobile

Suspended Sky Mobile Service

MJV1 — Sat, 05 Apr 2025 11:51:59 GMT

I was abroad and occasionally used roaming on my sim only Sky Mobile. On my return I found my mobile service suspended. The bill came to £59.80 which was taken in payment from my bank on the 2nd April 2025. However the service have not been restored. I have tried every conceivable option on the web but no joy. I was advised to call Sky!! As my mobile is my only phone (no landline) I am unable to call the Sky Mobile Sevice number. How do I get my service reinstated??

Re: Suspended Sky Mobile Service

SKY1992bf — Sat, 05 Apr 2025 11:54:51 GMT

@MJV1 Did you also setup a new continuous payment method on your Sky account as this is also required before restrictions are lifted

Re: Suspended Sky Mobile Service

MJV1 — Sat, 05 Apr 2025 11:57:11 GMT

My Sky account is paid by monthly direct debit. This charge was additional to that.

Re: Suspended Sky Mobile Service

SKY1992bf — Sat, 05 Apr 2025 11:59:58 GMT

@MJV1 If restrictions are applied to the original continuum payment method is cancelled and has to be setup again

so check that this has been done

Re: Suspended Sky Mobile Service

63johnw — Sat, 05 Apr 2025 12:01:24 GMT

Hi @MJV1 were you advised your services were restricted for non payment or did your phone just not work on returning to the UK ? If the latter and it's an iPhone go to settings, mobile service, sim applications and change the setting in there.

Re: Suspended Sky Mobile Service

MJV1 — Sat, 05 Apr 2025 12:13:41 GMT

Thank you for the reply. The sim application shows Roaming. I tried to change it to Automatic but it reverts back to Roaming. Is there anything I can/should do?

Re: Suspended Sky Mobile Service

MJV1 — Sat, 05 Apr 2025 12:16:03 GMT

I have updated the payment method on my account now. Thank you for your assistance! Much appreciated.

Re: Suspended Sky Mobile Service

MJV1 — Sat, 05 Apr 2025 12:19:16 GMT

Hellllooooo! Service restored!! Not sure which of your suggestions did the trick but I am pleased to confirm my mobile is working now!!
Thank you so much to you both!

Re: Suspended Sky Mobile Service

caesarome — Sat, 05 Apr 2025 12:20:12 GMT

@MJV1 wrote:

but it reverts back to Roaming. Is there anything I can/should do?

Do you have "home" as an option, is do try setting it to that as it should be on roaming if you are in the UK.