topic Re: Network issue in Sky Mobile

Network issue

Rebecca001 — Fri, 04 Apr 2025 06:57:40 GMT

I have had no phone signal for the last 2 days. My bill is paid, my SIM card is in my phone... but it constantly just says no service. Can anyone help with this issue? I have no signal to even ring sky and the online chat is useless.

Re: Network issue

Daniel0210 — Fri, 04 Apr 2025 07:01:37 GMT

@Rebecca001

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Network issue

Rebecca001 — Tue, 08 Apr 2025 06:04:28 GMT

Thank you, tried this but doesn't work, just says my area signal is strong.
It keeps coming up on my phone saying SIM failure and invalid SIM.
It's really temperament, having my signal in and out all day since last week.

Re: Network issue

Daniel0210 — Tue, 08 Apr 2025 06:22:23 GMT

@Rebecca001

You would need to contact Sky Customer Services then and arrange a replacement SIM card in case yours is faulty

https://www.sky.com/help/articles/replacement-sim