https://helpforum.sky.com/t5/Sky-Mobile/Miss/m-p/4951175#M246433 <P>I have a question about my bill which has gone out today, I seem to be still paying for my old device although I have sent it back. I am unhappy as was not made aware of this last payment of the old device.&nbsp;</P> Wed, 02 Apr 2025 18:57:15 GMT Chloe0539 2025-04-02T18:57:15Z https://helpforum.sky.com/t5/Sky-Mobile/Miss/m-p/4951175#M246433 <P>I have a question about my bill which has gone out today, I seem to be still paying for my old device although I have sent it back. I am unhappy as was not made aware of this last payment of the old device.&nbsp;</P> Wed, 02 Apr 2025 18:57:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Miss/m-p/4951175#M246433 Chloe0539 2025-04-02T18:57:15Z https://helpforum.sky.com/t5/Sky-Mobile/Miss/m-p/4951177#M246434 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4365904">@Chloe0539</a>&nbsp;</P> <P>If the old device was returned as part of a swap you continue paying for it until it has been received / processed / examined / and value confirmed.&nbsp;</P> Wed, 02 Apr 2025 19:01:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Miss/m-p/4951177#M246434 Daniel0210 2025-04-02T19:01:18Z https://helpforum.sky.com/t5/Sky-Mobile/Miss/m-p/4951184#M246436 <P>Thanks, although I had an email confirming that they had received the old device and the remaining balance was £0</P> Wed, 02 Apr 2025 19:09:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Miss/m-p/4951184#M246436 Chloe0539 2025-04-02T19:09:27Z https://helpforum.sky.com/t5/Sky-Mobile/Miss/m-p/4951185#M246437 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4365904">@Chloe0539</a>&nbsp;</P> <P>How long ago did you return it as it can a few weeks for the company that handles the returns to inspect your device.</P> Wed, 02 Apr 2025 19:09:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Miss/m-p/4951185#M246437 caesarome 2025-04-02T19:09:31Z