topic Incorrect billing in Sky Mobile

Incorrect billing

EveOstick — Tue, 01 Apr 2025 15:49:54 GMT

My next bill has a duplicate charge for my phone taking it up an extra £30 - how can I get it removed before the direct debit is taken?

PandJ2020 — Tue, 01 Apr 2025 15:51:15 GMT

Did you change your payment date by any chance?

EveOstick — Tue, 01 Apr 2025 16:14:23 GMT

Yes I did!

PandJ2020 — Tue, 01 Apr 2025 16:25:17 GMT

Then it won't be 'removed'...

(Changing the date doesn't just move the date - it recalculates and can trigger a double instalment to ensure the repayment term is complied with)

If you have temporary issues paying then you can request a payment holiday for credit items. But it is probably too late for this payment. https://www.sky.com/help/articles/sky-payment-holiday

You can always call Sky and see if there's anything they can do but missed payments can be reflected on your credit file.

EveOstick — Tue, 01 Apr 2025 18:06:33 GMT

Thankyou!