topic Re: Lost data in Sky Mobile

Lost data

tvboy55 — Fri, 08 Nov 2024 06:11:10 GMT

All my data had canon my piggyback checked usage not used it over 50gb has vanished !! How can this happen I loaded my phone with sat for a trip and today it had all gone before the billing date yet not shown as used

Re: Lost data

63johnw — Fri, 08 Nov 2024 07:12:44 GMT

Hi @tvboy55 data now expires after 12 months, could this be what's happened ? Is anything showing on your piggybank page about it ?

Re: Lost data

tvboy55 — Fri, 08 Nov 2024 07:29:04 GMT

Hi ok that would make sense but every month I load the piggy bank into my 3 sims then at billing time they put the unused data back in the bank . So I assumed as technically I am using it it should not expire . Or are they saying it's reset every 12 months back to zero and raki g it off us if so that's disgusting!! I had built it for the trip in Europe I am now on and this morning g it's all vanished

Re: Lost data

tvboy55 — Fri, 08 Nov 2024 07:32:52 GMT

Also can't acces bill either via web or app page is blank to see any info

Re: Lost data

Daniel0210 — Fri, 08 Nov 2024 07:33:16 GMT

@tvboy55

If you're doing that then give Sky a call and an agent can investigate why your data has disappeared. It might have to be passed to a back office team to look into.

Re: Lost data

tvboy55 — Fri, 08 Nov 2024 07:36:57 GMT

Yes on my return from holiday next week fully intend to as they have left me with less than 2gb on my sim I had loaded all my piggy bank 50 gb into it last week . And they know I am roaming getting the daily text

Re: Lost data

Daniel0210 — Fri, 08 Nov 2024 07:39:55 GMT

@tvboy55

So you're roaming now? In that case where are you because if you're in a Rest Of The World country your useage may well be eating the data on your sim.

Re: Lost data

63johnw — Fri, 08 Nov 2024 07:43:26 GMT

Yes definitely sounds as if something has gone wrong here @tvboy55 hopefully a call to sky will get to the bottom of it. Sometimes these things sort themselves out after 24 hours so may also happen for you.

Re: Lost data

tvboy55 — Fri, 08 Nov 2024 07:43:36 GMT

Holland been many times this year falls under the £2 additional fee never normally eats my data .

Re: Lost data

tvboy55 — Fri, 08 Nov 2024 07:45:02 GMT

Thanks

Re: Lost data

tvboy55 — Fri, 08 Nov 2024 09:19:46 GMT

And magically it's all back 🤦🤦🤦

Re: Lost data

Daniel0210 — Fri, 08 Nov 2024 10:09:10 GMT

@tvboy55 wrote:

And magically it's all back 🤦🤦🤦

@tvboy55

That's good news. It'll be worth keeping an eye on it for a while.

Re: Lost data

PandJ2020 — Fri, 08 Nov 2024 10:18:35 GMT

@tvboy55 wrote:
And magically it's all back 🤦🤦🤦

This seems normal process nowadays - other posts confirmed.

Re: Lost data

skyyboy — Sun, 30 Mar 2025 15:00:03 GMT

I've lost over 170GB of Data and been fighting it for 5 weeks now

Re: Lost data

PandJ2020 — Sun, 30 Mar 2025 15:13:16 GMT

@skyyboy wrote:
I've lost over 170GB of Data and been fighting it for 5 weeks now

Data now expires - could be that?

Re: Lost data

caesarome — Sun, 30 Mar 2025 15:14:36 GMT

@skyyboy

Data is removed after it has been in the piggybank for 12 months so when was this data added to it ?

Re: Lost data

skyyboy — Sun, 30 Mar 2025 15:31:22 GMT

No as sky have said theirs an issue and believe it or not this is the 2nd time it has happened in 4 months