topic Activate sim link broken in Sky Mobile

Activate sim link broken

kchal — Fri, 28 Mar 2025 14:07:15 GMT

Hi,

I am a Sky Ireland mobile customer and my phone was stolen so I've bought a replacement physical SIM which I need to activate. In the new SIM box it has a QR code which brings me to my account, and when I click on the activate replacement SIM link, it brings me to a broken page. I cannot find any other way of activating it. I have also tried ringing the helpline multiple times and it brings me to Sky UK and they can't access my account to help. As far as I can see there is no phone number to call Sky Ireland for help (I am calling from abroad).

Can anyone help/provide me with a working link to activate a replacement SIM?

Thanks in advance

Re: Activate sim link broken

Daniel0210 — Fri, 28 Mar 2025 14:11:13 GMT

@kchal wrote:
I have also tried ringing the helpline multiple times and it brings me to Sky UK and they can't access my account to help. As far as I can see there is no phone number to call Sky Ireland for help (I am calling from abroad).

@kchal

The Sky Ireland 0818 phone number only works for calls from the ROI.

Re: Activate sim link broken

kchal — Fri, 28 Mar 2025 14:12:39 GMT

Thanks, ideally I would like to be able to activate it online if I can find a working link...