eSIM verification code not sending: "Sending Failed"

davidxcrowe — Thu, 27 Mar 2025 07:35:48 GMT

Have an old iPad with physical SIM. New iPad arrived, is eSIM only.

Using the My Sky app on old iPad, go in and select "Convert to eSIM", it prompts for a quick security check, and when I click "Send Security Code", it pops up a red message "Sending Failed". (Even with Wifi turned off.)

I tried speaking to Sky and was advised there was an issue to wait two days and they would fix it, then try again.

I tried again, no luck. Any thoughts?

Re: eSIM verification code not sending: "Sending Failed"

Brill+Gill — Fri, 28 Mar 2025 10:06:08 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: eSIM verification code not sending: "Sending Failed" in Sky Mobile

eSIM verification code not sending: "Sending Failed"

Re: eSIM verification code not sending: "Sending Failed"