topic Re: Sky Mobile Bill Credit in Sky Mobile

Sky Mobile Bill Credit

lee666 — Thu, 27 Mar 2025 21:17:21 GMT

Hi I now have no Sky Mobile active sims as I cancelled them all and moved to a different provider. My bill is showing is £12 in credit. What happens to this; how do I get it back?

Re: Sky Mobile Bill Credit

63johnw — Thu, 27 Mar 2025 21:23:45 GMT

Hi @lee666 if you leave your direct debit open then sky should transfer it back to you after your final bill is produced.

Re: Sky Mobile Bill Credit

caesarome — Thu, 27 Mar 2025 21:40:35 GMT

@lee666

It can take weeks for the credit to be automatically refunded to you but we can help via here to get this speeded up for you via Sky's messaging team who if you prefer will contact you via a private message on here about this so let us know if you are happy to be contacted via them.

Re: Sky Mobile Bill Credit

lee666 — Thu, 27 Mar 2025 21:41:40 GMT

Yes please!

Re: Sky Mobile Bill Credit

caesarome — Thu, 27 Mar 2025 21:44:45 GMT

@lee666

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky Mobile Bill Credit

Lisa-P1987 — Fri, 28 Mar 2025 15:20:10 GMT

Thanks for escalating this. We’ve sent an invite to chat.