topic My sky app in Sky Mobile

My sky app

Adrian33 — Wed, 26 Mar 2025 20:24:33 GMT

How do I get my information on my phone I want to find out how much is left outstanding but no information showing on my sky app

Re: My sky app

caesarome — Wed, 26 Mar 2025 20:27:28 GMT

@Adrian33

If your mobile account isn't appearing then try linking your account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: My sky app

Adrian33 — Wed, 26 Mar 2025 20:35:27 GMT

It says my account is already linked to my phone but I can't access it on the my sky app

Re: My sky app

caesarome — Wed, 26 Mar 2025 22:07:47 GMT

@Adrian33

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: My sky app

Tom-W19 — Thu, 27 Mar 2025 12:12:21 GMT

Thanks for escalating. We've sent an invite to @Adrian33.