https://helpforum.sky.com/t5/Sky-Mobile/Requested-my-parcel-to-be-sent-back/m-p/4945900#M245884 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4360996">@Gordon122</a>&nbsp;</P> <P>It's possible there was an issue with the second credit check.&nbsp;See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.</P> Wed, 26 Mar 2025 12:36:24 GMT Daniel0210 2025-03-26T12:36:24Z https://helpforum.sky.com/t5/Sky-Mobile/Requested-my-parcel-to-be-sent-back/m-p/4945899#M245883 <P>You requested for my parcel to be sent back to yourselves for some reason and I've been waiting at home for this parcel today&nbsp;</P> Wed, 26 Mar 2025 12:32:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Requested-my-parcel-to-be-sent-back/m-p/4945899#M245883 Gordon122 2025-03-26T12:32:38Z https://helpforum.sky.com/t5/Sky-Mobile/Requested-my-parcel-to-be-sent-back/m-p/4945900#M245884 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4360996">@Gordon122</a>&nbsp;</P> <P>It's possible there was an issue with the second credit check.&nbsp;See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.</P> Wed, 26 Mar 2025 12:36:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Requested-my-parcel-to-be-sent-back/m-p/4945900#M245884 Daniel0210 2025-03-26T12:36:24Z