https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returns/m-p/4945248#M245815 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3416470">@sonschild</a>&nbsp; if it's not the same packaging that the phone was returned in then call sky on 150 to get help, can't be done here.&nbsp;</P> Tue, 25 Mar 2025 15:10:18 GMT 63johnw 2025-03-25T15:10:18Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returns/m-p/4945211#M245810 <P>I swapped my galaxy A14 for a galaxy A16 so I posted my old phone back but it was returned to me because it still had some data left on it. I have removed the data and reset it to factory settings. I now need a returns label to post back.</P> Tue, 25 Mar 2025 14:14:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returns/m-p/4945211#M245810 sonschild 2025-03-25T14:14:44Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returns/m-p/4945248#M245815 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3416470">@sonschild</a>&nbsp; if it's not the same packaging that the phone was returned in then call sky on 150 to get help, can't be done here.&nbsp;</P> Tue, 25 Mar 2025 15:10:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returns/m-p/4945248#M245815 63johnw 2025-03-25T15:10:18Z