topic Re: Order details in Sky Mobile

Order details

Sabina5 — Mon, 24 Mar 2025 19:41:15 GMT

Why i can't see my order if it's approved ?

Re: Order details

Daniel0210 — Mon, 24 Mar 2025 19:42:28 GMT

How long ago did you place the order? As we’re customers we have no insight into stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot.

Re: Order details

Sabina5 — Mon, 24 Mar 2025 19:45:21 GMT

I placed today the order,but i need to known if it's approved or not

Re: Order details

caesarome — Mon, 24 Mar 2025 19:47:24 GMT

@Sabina5

What does it say on your order tracking ?

Re: Order details

Sabina5 — Mon, 24 Mar 2025 19:49:01 GMT

To contact them or here on or the phone number to get un updated for order

Re: Order details

caesarome — Mon, 24 Mar 2025 19:54:46 GMT

@Sabina5 wrote:

To contact them or here

It shouldn't be saying that as we are customers here who help each other so can't access your details. You might want to leave this for the time being as if you see the same message later tomorrow then you will have to do as the message says and that is to call Sky.