topic Re: There is something wrong about my bill in Sky Mobile

There is something wrong about my bill

Darlene13 — Fri, 21 Mar 2025 19:32:55 GMT

Hello.. just want to ask why I have 2 bills on the month of mar b I already paid last March 12.. then I have another bill this coming March 24.. I paid on time.. but why I have another bill to the same month?

Re: There is something wrong about my bill

Daniel0210 — Fri, 21 Mar 2025 19:35:00 GMT

@Darlene13

Have you made an unnecessary manual payment when you have a direct debit or continuous card payment set up?

Re: There is something wrong about my bill

Darlene131 — Fri, 21 Mar 2025 19:38:54 GMT

Yes I made an manual payment instead direct payment

Re: There is something wrong about my bill

Daniel0210 — Fri, 21 Mar 2025 19:45:12 GMT

@Darlene13

(Not sure why you've started a new log in name?)

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: There is something wrong about my bill

Darlene131 — Fri, 21 Mar 2025 19:46:35 GMT

Thanks for the information!