topic Re: Not receiving confirmation code for eSim in Sky Mobile

Not receiving confirmation code for eSim

JohnTuck — Sun, 05 Jan 2025 13:33:10 GMT

I have been trying for around one week to convert to an eSIM but cannot get confirmation email. I go through all the process and then sit there waiting to receive email.

text codes coming through ok, checked all junk email, but nothing!!!

Re: Not receiving confirmation code for eSim

caesarome — Sun, 05 Jan 2025 13:54:16 GMT

@JohnTuck

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Not receiving confirmation code for eSim

Greenfingers001 — Sun, 05 Jan 2025 14:12:47 GMT

Thanks for escalating this. We’ve sent JohnTuck an invite to chat.

Re: Not receiving confirmation code for eSim

ThomasN1 — Mon, 06 Jan 2025 23:45:16 GMT

I am having the same problem

Re: Not receiving confirmation code for eSim

JohnTuck — Tue, 07 Jan 2025 07:32:36 GMT

Unfortunately I am still having the issue, as I got disconnected from the Sky chat and this wasn't resolved.

Re: Not receiving confirmation code for eSim

ThomasN1 — Tue, 07 Jan 2025 07:48:26 GMT

Thanks 🤦‍♂️

Re: Not receiving confirmation code for eSim

Jonny32 — Thu, 20 Mar 2025 19:36:36 GMT

I'm having this issue and sky help line is usless. Any advice on what to do?

Re: Not receiving confirmation code for eSim

JohnTuck — Fri, 21 Mar 2025 04:41:34 GMT

I finally managed to complete by using a different device (iPad) to apply for the eSIM for my phone.