topic Re: Mobile Data not working in RM14 in Sky Mobile

Mobile Data not working in RM14

GhostFaceAmbush4 — Thu, 20 Mar 2025 08:00:51 GMT

For about 4 weeks now the mobile data is not working in the RM14 area. I cannot make or receive calls and there is either no data coverage or under 3G.

I cannot find where to report this as it says there is full Sky service in the area. This affects Sky mobile users I know in the area.

I have been told an O2 mast has been vandalised and was supposed to be fixed last week.

Can this be looked in to?

Re: Mobile Data not working in RM14

Daniel0210 — Thu, 20 Mar 2025 08:14:25 GMT

@GhostFaceAmbush4
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

Sky don't own or maintain any mobile masts so unfortunately you and others in the area will be relying on a third party repair.

Re: Mobile Data not working in RM14

63johnw — Thu, 20 Mar 2025 08:15:09 GMT

Hi @GhostFaceAmbush4 you should be able to report a problem on the service checking page.

https://www.sky.com/help/servicestatus/mobile