SIM card

Naomi41 — Thu, 20 Mar 2025 02:20:46 GMT

I've recently lost my service, and my number is no longer working. I cannot receive calls. I paid £25 to try and resolve this, but nothing has changed.

Re: SIM card

63johnw — Thu, 20 Mar 2025 07:07:50 GMT

Hi @Naomi41 were your services restricted for late payment of your bill ?

Re: SIM card

Daniel0210 — Thu, 20 Mar 2025 07:12:54 GMT

@Naomi41
If services are restricted due to a missed payment, these are applied automatically and agents can’t override this process. Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

topic Re: SIM card in Sky Mobile

SIM card

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Re: SIM card