https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940120#M245384 <P>Their website states I can return the device for a figure which can be used to pay off agreement, except talking to agent who says I can't&nbsp;</P> Tue, 18 Mar 2025 19:56:17 GMT RM72 2025-03-18T19:56:17Z https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940066#M245379 <P>I'm considering returning my phone and watch to Sky and just going onto a Sim only plan. The daft helpbot is particularly unhelpful in getting answers</P><P>&nbsp;</P> Tue, 18 Mar 2025 19:10:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940066#M245379 RM72 2025-03-18T19:10:01Z https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940101#M245381 <P>You can only return your phone within the initial 31 day cooling off period.&nbsp; If so, call Sky to arrange this (Call 150).</P> Tue, 18 Mar 2025 19:43:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940101#M245381 PandJ2020 2025-03-18T19:43:10Z https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940120#M245384 <P>Their website states I can return the device for a figure which can be used to pay off agreement, except talking to agent who says I can't&nbsp;</P> Tue, 18 Mar 2025 19:56:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940120#M245384 RM72 2025-03-18T19:56:17Z https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940129#M245385 <P>Can you post that link&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356159">@RM72</a>&nbsp; ?</P> Tue, 18 Mar 2025 20:04:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940129#M245385 63johnw 2025-03-18T20:04:09Z https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940154#M245387 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356159">@RM72</a>&nbsp;wrote:<BR /><P>Their website states I can return the device for a figure which can be used to pay off agreement, except talking to agent who says I can't&nbsp;</P><HR /></BLOCKQUOTE><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356159">@RM72</a>&nbsp;I've only seen that mentioned as part of the swap process, if you're outside of the initial cooling off period then as far as I'm aware there is no option to return the device in exchange for paying off the credit agreement.&nbsp;</P> Tue, 18 Mar 2025 20:27:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-want-to-return-my-phone-and-switch-to-sim-only/m-p/4940154#M245387 daveNOS 2025-03-18T20:27:06Z