topic Re: Mobile bill in Sky Mobile

Mobile bill

Kevillie — Mon, 17 Mar 2025 20:45:46 GMT

I have been trying for hours to just view my mobile bill. It's impossible to find. All I get in the bills and payments section are tv, broadband and subscriptions. Can anyone help

Re: Mobile bill

63johnw — Mon, 17 Mar 2025 21:13:17 GMT

Hi @Kevillie can you see it here ?

https://www.sky.com/bill/mobile

Re: Mobile bill

Kevillie — Mon, 17 Mar 2025 21:24:12 GMT

No only the items I mentioned

Re: Mobile bill

63johnw — Mon, 17 Mar 2025 21:38:59 GMT

If you use the my sky app or access your account online can you see your device(s) and plan(s) @Kevillie ?

Re: Mobile bill

Kevillie — Mon, 17 Mar 2025 21:41:45 GMT

Nope it's not there that's my problem

Re: Mobile bill

63johnw — Mon, 17 Mar 2025 21:58:57 GMT

This sounds like your phone/plan has for whatever reason been allocated to a different account (possibly a previous closed one), you will need to call sky on 150 @Kevillie so they can help locate the account and give you your options.

Re: Mobile bill

caesarome — Mon, 17 Mar 2025 22:09:47 GMT

@Kevillie

Is your Sky mobile account linked to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account