topic Re: Mysky app in Sky Mobile

Mysky app

Smiler6141 — Mon, 17 Mar 2025 15:14:09 GMT

When I try to log in to mysky app on my phone it asks for the first 2 numbers of a didect debit for sky glass, the problem is I have never have had sky glass.

There is no other link to try and resolve this.

Any ideas

Re: Mysky app

caesarome — Mon, 17 Mar 2025 16:08:16 GMT

Have you tried your first two digits anyway of whatever payment method you use for your mobile ?

Re: Mysky app

Smiler6141 — Mon, 17 Mar 2025 16:40:32 GMT

Yes, but it asks for the first 2 digits from the direct debit account for Sky glass which I don't have. I have even spoke to a so called expert who said that I have a closed account which they can not access.

Re: Mysky app

caesarome — Mon, 17 Mar 2025 16:47:56 GMT

Have you ever been a Sky TV customer, if not Glass and cancelled ?

Re: Mysky app

Smiler6141 — Mon, 17 Mar 2025 17:58:13 GMT

I have been with sky for over 4 years, and previously a few years before that.

I have shown no interest in sky glass. The total accounts in my name is 3, 2 of which is this one and my previous time with sky which the agent could access. The 3rd is the problem as they could not get any details from.

Re: Mysky app

caesarome — Mon, 17 Mar 2025 19:21:42 GMT

So if you have 2 accounts now what one are you using and on what services do you have on these two accounts ?

Re: Mysky app

Smiler6141 — Mon, 17 Mar 2025 19:35:27 GMT

I have my present account which I have had for the past 4 years for the service that I am getting now, the 2nd is from the previous time some 10 years ago which is a closed account. the 3rd one I have no idea nor does the sky expert.

Re: Mysky app

caesarome — Mon, 17 Mar 2025 19:37:40 GMT

@Smiler6141 wrote:

I have my present account which I have had for the past 4 years for the service that I am getting now

And this present account is for Sky Mobile only ?

Re: Mysky app

Smiler6141 — Mon, 17 Mar 2025 19:42:10 GMT

I do have a sky mobile account which is about 7 month in, but this was not mentioned by the expert. I will also point out that the app was working fine until a month or so ago as I was having a problem streaming sky sports+ which was a technical fault.

Re: Mysky app

caesarome — Mon, 17 Mar 2025 19:47:56 GMT

@Smiler6141

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Mysky app

Greenfingers001 — Tue, 18 Mar 2025 08:41:01 GMT

Thanks for escalating this. We’ve sent @Smiler6141 an invite to chat.

Re: Mysky app

Ozcarwilde — Fri, 28 Mar 2025 00:23:39 GMT

Hi did you get a resolution for this as I am having the same problem? Thanks

Re: Mysky app

Smiler6141 — Fri, 28 Mar 2025 06:48:43 GMT

Yes, the wording on the app login should read sky account not sky glass purchase.

Re: Mysky app

Ozcarwilde — Fri, 28 Mar 2025 08:03:30 GMT

Thanks for confirming. Is this something that I can get Sky to fix so I can log in? Can the Sky helpline do this? Thanks

Re: Mysky app

Smiler6141 — Fri, 28 Mar 2025 08:19:11 GMT

It's definitely easier if you can physically speak to someone, as i had a previous account which was also a problem.

Re: Mysky app

Nikki666 — Mon, 14 Jul 2025 12:10:44 GMT

I am having the same issue, did you resolve this?

Re: Mysky app

Susanmorcom — Thu, 12 Mar 2026 07:05:07 GMT

I don't want it anymore so don't send it to me it's a apple iPhone if you have already sent it to me then you can come and get it back you will not take any more money from my account for the iPhone only for the television and the board band thank Susan Morcom

Re: Mysky app

PandJ2020 — Thu, 12 Mar 2026 07:57:40 GMT

@Susanmorcom wrote:
I don't want it anymore so don't send it to me it's a apple iPhone if you have already sent it to me then you can come and get it back you will not take any more money from my account for the iPhone only for the television and the board band thank Susan Morcom

You are not directly contacting Sky by posting on a customer helps customer forum.

Perhaps you can explain what's going on and we can advise. If someone has called you and an iPhone is being delivered then you definitely don't want someone to come and collect it...