topic Re: Asap in Sky Mobile

Asap

Peteeeee1 — Sun, 16 Mar 2025 20:52:35 GMT

I need help please. My device is no longer working at all not even connecting to WiFi at house. Why. I will pay my bill on 29th but can sky permanently stop a device?

Re: Asap

Daniel0210 — Sun, 16 Mar 2025 20:56:01 GMT

@Peteeeee1

So is your payment late? If so by how long?

Re: Asap

Peteeeee1 — Sun, 16 Mar 2025 20:59:24 GMT

It's late which is why I'm my sim won't work but would my device just stop?

im late by 60days but I'll be able to pay on 29th it all for the sims to work again but should my handset itself stop?

Re: Asap

Daniel0210 — Sun, 16 Mar 2025 21:02:25 GMT

@Peteeeee1 wrote:
im late by 60days but I'll be able to pay on 29th

@Peteeeee1
Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. Restrictions will have been applied automatically and agents can’t override this process.

If your payment is two or more weeks overdue you will have to pay the next bill as well. Also it’s worth noting that if you’re in arrears for 56+ days Sky can fully terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Asap

Peteeeee1 — Sun, 16 Mar 2025 21:05:23 GMT

What do you mean they can fully terminate subscription? Do you mean the full phone turn off? Not even connecting to to WiFi in house?

Re: Asap

GD1 — Sun, 16 Mar 2025 21:32:53 GMT

@Peteeeee1 Did you purchase the phone from Sky? If not they have no way to block your device as it's not supplied by them

Re: Asap

Peteeeee1 — Sun, 16 Mar 2025 21:36:54 GMT

I did from sky yes. I will be able to repay all on 29th though but my phone won't even turn on to connect to WiFi at home.
I knew my sim wouldn't work but I still thought phone work through wifi

Re: Asap

daveNOS — Mon, 17 Mar 2025 07:51:18 GMT

@Peteeeee1 If your phone is not switching in then that suggests a fault, no retailer/provider can stop a phone switching on if a bill or 2 isn't paid.

You will have to take it to a local repair shop to see if they can advise why it's not switching on, Sky won't offer any help while you are in arrears, and seeing as you say you are 60 days in arrears it's more than likely that Sky will have started the process of terminating your account.

Re: Asap

Peteeeee1 — Mon, 17 Mar 2025 08:52:54 GMT

If they terminate the contract will my phone still work through WiFi In the house. Thank you also for your help

Re: Asap

daveNOS — Mon, 17 Mar 2025 09:41:52 GMT

@Peteeeee1 wrote:
If they terminate the contract will my phone still work through WiFi In the house. Thank you also for your help

@Peteeeee1 It should , providing you solve the issue of why its not turning on.