topic Re: Outstanding action in Sky Mobile

Outstanding action

Andy229656 — Sat, 01 Mar 2025 10:57:12 GMT

Why, whenever I start an upgrade, do I get a message saying there's an outstanding action on my account, and why also is it impossible to speak to anyone about this and get it resolved?

Re: Outstanding action

63johnw — Sat, 01 Mar 2025 10:59:12 GMT

Hi @Andy229656 have you callled sky and have they been able to find what the issue is?

Re: Outstanding action

Daniel0210 — Sat, 01 Mar 2025 10:59:21 GMT

@Andy229656

What's happening when you call Sky?

Re: Outstanding action

Andy229656 — Sat, 01 Mar 2025 11:00:53 GMT

I'm told there are no outstanding actions on my account and everything is fine

Re: Outstanding action

Daniel0210 — Sat, 01 Mar 2025 11:03:30 GMT

@Andy229656

An agent should be able to go through the upgrade with you on the phone.

Re: Outstanding action

Andy229656 — Sat, 01 Mar 2025 11:08:23 GMT

I wanted to do it via the app process as I should be able to and it's frustrating that no one from Sky is able to tell me why I can't.

Re: Outstanding action

minichris — Sun, 16 Mar 2025 17:31:43 GMT

I too am having the same issues. I spoke to Sky but they couldnt solve the issue and wanted to do the upgrade over the phone. This is fine but i want to do it online or via the sky app to make sure i get the best phone for me and not be rushed.

Re: Outstanding action

Andy229656 — Sun, 16 Mar 2025 17:40:51 GMT

Me too, still got the same problem. They called me a few days ago, frustrating call as the line kept cutting every 10 seconds and the lady kept calling back. In the end she sent an SMS stating there were no issues with the account, so I went back to the app and guess what! Yep, problem still there.
I've decided to let this phone run its course until December and then switch providers as too be honest, I'm done with Sky now as they seem so inept at resolving what appears to me to be such a simple thing.

Re: Outstanding action

minichris — Sun, 16 Mar 2025 17:45:05 GMT

My contract expires in December as well. I totally agree with you and will proberly do the same. Their customer service is going downhill im afraid.