topic Re: Mobile Phone Fraud in Sky Mobile

Mobile Phone Fraud

Lorraine89 — Sat, 15 Mar 2025 15:21:50 GMT

I received a Iphone 16 in the post which i did not order, I have written to customer complaints as I just cannot find any numbers to call, e mail or write to. I have also received a pre paid package from a company called Ingram Micro services with no covering letter. I can only assume that this company expect me to send the phone to them. About 2 weeks before the phone was delivered someone tried to start an on line bank account in my name, they also had my date of birth. The bank in question were very proffessional and dealt with it very quickly. I now need to know how Sky will deal with this issue.

Re: Mobile Phone Fraud

63johnw — Sat, 15 Mar 2025 15:31:40 GMT

Hi @Lorraine89 yes this is a current fraud scam. You need to contact sky directly and only return it to them. The scammers try to get you to return it to them (sky do use a service from Ingram so that's maybe why they have used that name). If you have a sky phone call them on 150.

Re: Mobile Phone Fraud

63johnw — Sat, 15 Mar 2025 15:36:23 GMT

Also see here @Lorraine89

https://www.sky.com/help/articles/account-takeover

Re: Mobile Phone Fraud

Lorraine89 — Sat, 15 Mar 2025 17:43:40 GMT

Unfortunately I do not have Sky phone I am with another provider. I have search everywhere on the Sky website to dind a number or e mail to report a fraud but cannot find anything. Its not good when you cannot fine a way to report a fraud. Any help would be appreciated.

Re: Mobile Phone Fraud

63johnw — Sat, 15 Mar 2025 19:17:02 GMT

Hi @Lorraine89 use this link and scroll to need more help at the bottom to find a number you can use from other networks.

https://www.sky.com/help/home

Re: Mobile Phone Fraud

Lorraine89 — Sat, 15 Mar 2025 19:38:33 GMT

Thanks, appreciate your help.

Re: Mobile Phone Fraud

TimmyBGood — Sat, 15 Mar 2025 20:22:34 GMT

@Lorraine89

Particularly note the specific advice in the page linked above:

If you receive an unexpected parcel from Sky

Get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.

Fraudsters might contact you and try to convince you to send the parcel to a false address where they can get the devices they’ve ordered from your account. Ignore any requests to send the parcel to an address that isn’t our returns address.

Here’s the details:

Sky Mobile

Unipart Group Limited

Unit 12

Hamilton Way

Bermuda Park

Nuneaton

(Coventry postcode blocked by forum software)