topic Help in Sky Mobile

Help

Ltl1982 — Sat, 15 Mar 2025 19:30:32 GMT

My ipad wasn't delivered

Re: Help

Ltl1982 — Sat, 15 Mar 2025 19:31:33 GMT

Can someone please help

Re: Help

Daniel0210 — Sat, 15 Mar 2025 19:39:27 GMT

@Ltl1982

Did you receive an email from DPD with a one hour time slot?

Re: Help

MightyQuinn — Sat, 15 Mar 2025 19:43:31 GMT

Hi @Ltl1982 Please see Welcome to the Sky Community. We are just other customers. Only Sky can help you.

Re: Help

caesarome — Sat, 15 Mar 2025 19:57:35 GMT

@Ltl1982

What show here:

https://www.sky.com/ordertracking

When did you order it ?

Re: Help

Ltl1982 — Sat, 15 Mar 2025 20:36:07 GMT

The ipad isn't her

Re: Help

daveNOS — Sat, 15 Mar 2025 20:46:32 GMT

@Ltl1982 Are you even bothering to read the replies?

Re: Help

caesarome — Sat, 15 Mar 2025 22:09:19 GMT

@Ltl1982 wrote:

The ipad isn't her

@Ltl1982

When did you order it ?

Re: Help

Ltl1982 — Sun, 16 Mar 2025 04:48:26 GMT

Hi my ipad was delivered however I was at work, it had been left and it wasn't there when I got home. It's my daughter bday today and no giftt

Re: Help

Daniel0210 — Sun, 16 Mar 2025 05:37:09 GMT

@Ltl1982

DPD would not normally leave a device outside if there is no reply. They would need to see some photo I.D. or take a photo of the package being handed over.

If the device has then been stolen you'll need to report it to the police and Sky who can then investigate in conjunction with DPD. All this may take some time unfortunately.

By the way, if you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services here.

Re: Help

caesarome — Sun, 16 Mar 2025 09:36:05 GMT

@Ltl1982 wrote:

Hi my ipad was delivered

Did DPD send you a photo showing that it had been delivered, if not you might want to ask them about this.