topic Re: Opening hours in Sky Mobile

Insurance

Caitlin58 — Sat, 15 Mar 2025 17:07:28 GMT

I have 2 devices through sky. And I was just wondering as I pay for them monthly if they break am I naturally insured with them? Or do I need to take out separate insurance to insure both my devices that are still on contract?

Re: Insurance

caesarome — Sat, 15 Mar 2025 17:17:36 GMT

@Caitlin58 wrote:

Or do I need to take out separate insurance to insure both my devices that are still on contract?

If you are not covered by your household insurance then you would need to take this out yourself. You can insure via Sky with Sky Protect:

https://www.sky.com/help/articles/sky-protect-frequently-asked-topics

Re: Insurance

Caitlin58 — Sat, 15 Mar 2025 17:28:38 GMT

Can I still do this? I've been looking but because I don't have a glass TV or Sky Q I can't insure devices

Re: Insurance

caesarome — Sat, 15 Mar 2025 17:32:06 GMT

You can just insure your mobile as this might be a better link for you:

https://www.sky.com/help/articles/insure-your-mobile-with-sky-mobile-protect

Opening hours

Caitlin58 — Sat, 15 Mar 2025 17:41:38 GMT

What is sky opening hours to discuss insuring my devices?

Re: Opening hours

caesarome — Sat, 15 Mar 2025 19:29:45 GMT

@Caitlin58

Just call them during the day then you should get through to someone but Sky themselves don't unsure so you would have to contact Sky Protect as per those above links.

Re: Insurance

TimmyBGood — Sat, 15 Mar 2025 20:27:14 GMT

@Caitlin58 wrote:

I was just wondering as I pay for them monthly if they break am I naturally insured with them?

No: as a purchaser you have the manufacturers standard (and time-limited hardware) warranty which will not cover loss, theft or accidental damage.