topic Re: Get account back please in Sky Mobile

Get account back please

Samity — Sat, 15 Mar 2025 17:02:01 GMT

Is it possible to regain your account when terminated due to none payments after the payments are made? Been unwell in hospital and just getting things back on track.

Re: Get account back please

caesarome — Sat, 15 Mar 2025 17:18:23 GMT

@Samity

When was a bill last paid, was it more or less than 56 days ?

Re: Get account back please

Samity — Sat, 15 Mar 2025 17:33:48 GMT

I got the email when I came home one day his week of termination and I paid the outstanding balance immediately that day. But I don't have any active services is there a way forward? Please

Re: Get account back please

Daniel0210 — Sat, 15 Mar 2025 17:56:56 GMT

@Samity
If you’re in arrears for 56+ days Sky can fully terminate your subscription so how long were you in arrears?

Re: Get account back please

Samity — Sat, 15 Mar 2025 17:59:55 GMT

Definitely longer as I've been in hospital since Christmas unfortunately.

Re: Get account back please

Daniel0210 — Sat, 15 Mar 2025 18:12:01 GMT

@Samity

Sorry to hear of your health issues. The only thing you can do is call Sky and discuss what they can do.

Re: Get account back please

Samity — Sat, 15 Mar 2025 18:13:53 GMT

Ok thank you very much for your help it's appreciated