topic Service issu in Sky Mobile

Service issu

Anonymous — Sat, 15 Mar 2025 11:19:23 GMT

Respected sir,

I have missed last month payment but I have paid right now kindly resolve my service issue as soon possible because I need it urgently.
Regards

Muhammad Shakeel

Re: Service issu

daveNOS — Sat, 15 Mar 2025 11:30:40 GMT

As you have deleted your forum account i guess you no longer want assistance, on the off chance you do pop back in then you need to be aware you are not contacting Sky here, the forum is manned by fellow customers.

If your service was restricted then it will not be reinstated until the payment has cleared in Sky's account, as its the weekend that means it will probably be Monday before that happens as payments are not processed over the weekend.

Re: Service issu

Daniel0210 — Sat, 15 Mar 2025 11:31:05 GMT

If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. Restrictions will have been applied automatically and agents can’t override this process.

If your payment is two or more weeks overdue you will have to pay the next bill as well. Also it’s worth noting that if you’re in arrears for 56+ days Sky can fully terminate your contract.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/