topic Re: Can’t access sky mobile on app in Sky Mobile

Can’t access sky mobile on app

Sam673 — Thu, 13 Mar 2025 16:28:05 GMT

I'm unable to access my sky mobile account on the app? Been like this for several weeks now??

Re: Can’t access sky mobile on app

caesarome — Thu, 13 Mar 2025 16:33:45 GMT

@Sam673

What is happening when you try to access your account ?

Re: Can’t access sky mobile on app

Sam673 — Thu, 13 Mar 2025 16:36:49 GMT

Just showing phones, there's a bit where it says link my account but i tried that and takes me back to same page.

Re: Can’t access sky mobile on app

caesarome — Thu, 13 Mar 2025 16:40:29 GMT

@Sam673

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Can’t access sky mobile on app

Greenfingers001 — Thu, 13 Mar 2025 16:51:16 GMT

Thanks for escalating this. We’ve sent @Sam673 an invite to chat.